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Q. How far in advance should I
schedule my vehicle pickup?
A. The more notice we have the better. Trucks are picking up
and delivering vehicles all over the country. With advance
notice, we can better schedule your vehicles pickup.
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Q. How long will it take to pickup and deliver my vehicle?
A. A coast to coast trip usually takes from 10 to 14 days.
Shorter trips can take from 3 to 10 days, depending on the
distance. Traffic, weather, and truck breakdowns are other
factors that can delay a trip.
Q. Can I ship personal items in my vehicle?
A. We prefer you not place any personal items in your vehicle.
We are not responsible for your personal items or the damage
they cause to your vehicle.
Q. If I cannot be reached at delivery time, what happens to
my vehicle?
A. We will make every effort to contact you 24 hours ahead of
the delivery time. If you are not available for delivery, we
would ask that the customer find a alternate person whom they
trust to take receipt of the vehicle, if not we would have to
find a local storage facility to have the vehicle dropped off
at. The later option would be result in additional charges.
Let us know ASAP if you will not be around for delivery.
Q. How can I make payment?
A. Payment can be made by cashiers check, cash, VISA,
MasterCard and American Express. Our trucks are not able to
handle credit card payments so if using a credit card your
payment will need to be made in advance. You will be
responsible for any additional charges by your late payment.
Q. Will you pickup and deliver my vehicle door to door?
A. We will make every effort to give you door to door service.
But, because of the size of the vehicles we use, 9 -10 car
haulers, we may not be able to get to your door. Also, some
towns and cities will not allow a truck this size to travel on
their streets. If we can not get to your door, we ask that you
help us by meeting our truck at a convenient location such as
a parking lot close to your doorway.
Q. What if my vehicle does not run?
A. We will add additional charges to cover an inoperable
vehicle in our quote if you inform us up front of the
vehicle's condition. We will add $200 plus loading and
unloading charges to your quote if we are not informed of the
vehicle's true condition.
Q. If I cancel my order, will I receive a refund?
A. If we assign your vehicle for pick up and you cancel the
order, you will owe $250. This will pay for fuel and the time
our trucks used in heading to your location. |
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